Privacy Policy

1. Introduction

k8v ("we", "our", "us") operates the online casino and sports betting platform available at k8v.bio. This Privacy Policy describes how we collect, use, disclose, and safeguard information about users ("you", "your") who access or use our platform, including visitors to our website, registered account holders, and anyone who interacts with our services from Bangladesh or elsewhere.

By registering an account, depositing funds, placing bets, or otherwise using k8v's services, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree with the terms set out here, please discontinue use of our platform immediately. This policy applies to all users aged 21 years and above, which is the minimum age requirement for accessing k8v.

2. Information We Collect

We collect several categories of information to operate our platform effectively, verify user identities, process financial transactions, and comply with applicable legal requirements. The categories of personal data we may collect include:

• Identity information: full name, date of birth, nationality, and government-issued identification documents submitted during account verification (KYC).
• Contact information: email address, mobile phone number, and residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: transaction records, deposit and withdrawal histories, payment method details (bKash, Nagad, Rocket, Upay, bank transfer references) — we do not store full payment credentials.
• Technical information: IP address, browser type and version, operating system, device identifiers, time zone (Bangladesh Standard Time, UTC+6), and page interaction logs.
• Usage information: game history, betting activity, session durations, bonus usage, and responsible gaming tool interactions (deposit limits, self-exclusion requests).

3. How We Use Your Information

k8v uses the data collected solely for legitimate purposes related to operating and improving our platform. We do not use your data for unsolicited commercial profiling. Specific purposes include:

• Account management: creating and maintaining your k8v account, verifying your identity in accordance with KYC requirements, and processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfers.
• Service delivery: enabling you to play casino games, place sports bets (cricket, football, kabaddi), access live casino tables, and use all features of the k8v platform.
• Security and fraud prevention: monitoring activity to detect suspicious transactions, prevent money laundering, and protect the integrity of our platform and all users.
• Legal compliance: fulfilling obligations under applicable laws and regulations, responding to lawful requests from authorities, and maintaining records as required by law.

4. Data Sharing and Disclosure

k8v does not sell your personal data. We may share your information with third parties only in the following limited and controlled circumstances:

• Payment processors: transaction data is shared with authorised payment gateway partners — including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — solely to process deposits and withdrawals. These partners operate under their own privacy policies and security certifications.
• Legal and regulatory authorities: we may disclose personal data when legally required to do so by a competent court order, government body, or law enforcement authority. We will notify you of such disclosure where legally permissible.
• Service providers: trusted technical vendors (e.g., cloud hosting, security auditing, customer support software) who process data on our behalf under strict data processing agreements that prohibit them from using your data for any other purpose.

We require all third-party service providers and payment partners to implement appropriate technical and organisational measures to protect your data. We do not transfer your personal data to countries without adequate data protection standards without implementing appropriate safeguards.

5. Cookies and Tracking Technologies

k8v uses cookies and similar tracking technologies to ensure the platform operates correctly and to improve the user experience. Cookies are small data files placed on your device when you visit our site. We use the following categories of cookies: (a) Essential cookies — required for core platform functions such as maintaining your login session and remembering your language preference; (b) Analytics cookies — used to understand aggregate usage patterns, improve site performance, and identify technical issues; (c) Preference cookies — used to remember settings such as your preferred payment method.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that blocking essential cookies may impair the functionality of the k8v platform. We do not use cookies to serve personalised third-party advertisements.

6. Data Security

k8v takes data security seriously. We implement industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security framework includes: SSL/TLS encryption for all data transmissions between your device and our servers; access controls that restrict internal access to personal data on a need-to-know basis; regular security audits and vulnerability assessments of our platform infrastructure; secure data storage environments with encrypted databases; and monitoring systems that detect and alert on anomalous activity in real time.

While we take every reasonable precaution to protect your data, no internet transmission or storage system can be guaranteed to be 100% secure. If you believe your k8v account or personal data has been compromised, please contact us immediately at [email protected] so we can take swift action.

7. Your Rights Over Your Data

As a user of k8v, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered email address and a clear description of your request. We aim to respond within 7 business days:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you have the right to request that we correct it.
• Right to erasure: you may request deletion of your personal data, subject to our legal retention obligations and any ongoing investigation requirements.
• Right to restriction: you may ask us to restrict the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to object: you have the right to object to processing of your personal data where we rely on legitimate interests as the legal basis for processing.

We will not discriminate against you for exercising any of your privacy rights. If you are not satisfied with how we handle your request, you have the right to escalate your concern to the relevant data protection authority in your jurisdiction.

8. Retention of Data

k8v retains your personal data only for as long as it is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law. The retention periods we apply are: account data is retained for the duration of your active account and for up to 5 years after account closure; financial transaction records are retained for a minimum of 5 years in accordance with anti-money-laundering regulations; KYC verification documents are retained for the period required by applicable regulations; technical logs (IP addresses, session data) are retained for up to 12 months.

When your personal data is no longer required, we will securely delete or anonymise it in accordance with our data destruction procedures. Anonymised aggregate data (with no personally identifiable information) may be retained indefinitely for statistical and platform improvement purposes.

9. Third-Party Links

The k8v platform may contain references to third-party payment providers (bKash, Nagad, Rocket, Upay) and game content providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt). k8v is not responsible for the privacy practices or content of any external services. We encourage you to review the privacy policies of any third-party service you use in connection with your k8v account. This Privacy Policy applies solely to data collected and processed by k8v.

10. Age Restriction and Children's Privacy

k8v is strictly an adult platform. Access to our services is permitted only to individuals who are 21 years of age or older. We do not knowingly collect, store, or process personal data from anyone under the age of 21. If we become aware that personal data has been collected from a person under 21 years of age without appropriate parental or guardian consent, we will take immediate steps to delete that information from our records. If you believe a minor has provided personal data to k8v, please contact us at [email protected] immediately.

11. Changes to This Privacy Policy

k8v reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notification. Your continued use of k8v after any changes are posted constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. If you have any questions about changes to this policy, please contact us at [email protected].

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way k8v handles your personal data, please contact our dedicated support team. We are committed to addressing your concerns promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Our support team operates 24 hours a day, 7 days a week, and aims to respond to all privacy-related enquiries within 2 business days.

Frequently Asked Questions

Does k8v sell my personal data to advertisers?

No. k8v does not sell, rent, or trade your personal data to any advertiser or third-party marketing company. Your data is used solely to provide and improve our gaming services, process transactions, and comply with legal obligations.

How does k8v protect my bKash and Nagad transaction data?

All payment data — including bKash and Nagad transaction references — is transmitted using SSL encryption and stored in secure, access-controlled environments. k8v does not store your full mobile banking PIN or account credentials. Only transaction reference numbers and amounts are logged for reconciliation purposes.

Can I request deletion of my personal data?

Yes. You have the right to request deletion of your personal data at any time by contacting our support team at [email protected]. Please note that certain data may be retained for a minimum period as required by law (typically up to 5 years for financial records). We will acknowledge your request within 7 business days.

Does k8v use cookies, and can I opt out?

Yes, k8v uses essential session cookies required for the platform to function correctly. We also use analytics cookies to understand how users navigate the site. You may disable non-essential cookies through your browser settings at any time; however, disabling essential session cookies may affect your ability to log in and use the platform normally.